Subscription and refunds
Effective 20 August 2026
How Broto charges, how to cancel, and how to get your money back.
What is free
- 3 to get started — the one for the month plus 2 welcome analyses, a one-time gift that sits there until you use it — and 1 per month after that, renewed on the 1st.
- For the first 3 days after sign-up, everything in the complete subscription is free: analysis, Brotinho and reminders for every care task.
- After that, adding plants, logging watering and receiving its reminder stays free, with no quantity limit.
Subscriptions
| Plan | Price | Billing |
|---|---|---|
| Complete monthly | R$ 12.90 | Renews every month |
| Complete yearly | R$ 119.90 | Renews every year |
The complete subscription gives up to 40 analyses a month and 150 messages a month with Brotinho. The limit of 30 messages per day described in the Terms of Use still applies.
The subscription renews automatically through the App Store or Google Play until you cancel. Billing happens on your store account, and we have no access to your card details.
How to cancel
Cancelling is not the same as a refund
Cancelling stops future charges. The period you already paid for runs to its end, and that amount is not returned automatically — for that you need to request a refund from the store.
- iPhone and iPad: Settings → your name → Subscriptions → Broto → Cancel Subscription.
- Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Broto → Cancel.
Cancel at least 24 hours before the renewal date, otherwise the next cycle will already have been charged.
Right of withdrawal
7 days, guaranteed by law
Article 49 of the Brazilian Consumer Protection Code gives you the right to withdraw from the purchase within 7 calendar days of contracting it, with a full refund. This applies to Broto subscriptions purchased in Brazil, regardless of the stores' own policies.
If the store refuses your request within that window, write to falecombroto@gmail.com with the purchase receipt and we will take it up with them.
How to request a refund
Payments are processed by the stores, so refunds go through them too. We have no technical means to return the money directly.
- Apple: go to reportaproblem.apple.com, sign in with your Apple ID, pick the purchase and request the refund.
- Google Play: purchases from the last 48 hours can be refunded directly in the Play Store. After that, the request reaches us and we answer within 3 business days.
Deleting your account does not cancel the subscription
The subscription belongs to your App Store or Google Play account, not to your Broto account. Cancel the subscription in the store before deleting your account — otherwise billing continues even without the app. See Delete account and data.
Price changes
If prices change, we tell you in advance inside the app and by email. The new price only applies from the following renewal, and you can cancel before then.