Delete account and data
Effective 22 August 2026
This page explains how to request deletion of your Broto account and everything tied to it, with or without the app installed.
From the app
This is the fastest route, and deletion is immediate:
- Open Broto and go to Profile.
- Tap Delete my account.
- Confirm by typing EXCLUIR.
Without the app installed
If you have already uninstalled it, write to falecombroto@gmail.com with the subject Account deletion, sending from the same email registered in the app. We confirm the request within 3 business days.
What gets erased
| Data | What happens | When |
|---|---|---|
| Account and login | Deleted | Immediately |
| Registered plants | Deleted | Immediately |
| Uploaded photos | Deleted from storage | Within 30 days |
| Analysis history | Deleted | Within 30 days |
| Brotinho conversations | Deleted | Immediately |
| Watering reminders | Cancelled | Immediately |
| Access logs | Kept separately as legally required | 6 months |
Access logs are retained for the period set by article 15 of the Brazilian Internet Civil Framework. They do not identify your plants or your photos, and are not used for any other purpose.
Cancel your subscription first
Deleting your account does not cancel an active subscription: it belongs to your App Store or Google Play account. Cancel it there first, following the steps in Subscription and refunds, otherwise billing continues.
There is no undo
We keep no backup for restoring deleted accounts. If you want to keep your plants' history, write it down before confirming.